You Have Questions, We Have Answers.

Welcome to our FAQ page, where we’ve gathered the most commonly asked questions about our products, services and company. Here you will find answers to many of the questions you may have, but if you don’t find the information you need, please feel free to contact us.

General FAQ

Eversun serves a wide range of industries including sports, construction, events, and any other industry that requires high-quality, sustainable, and reliable lighting solutions.

Eversun’s light towers are powered by batteries, which eliminates the noise and emissions caused by gas-powered alternatives. Additionally, our products are energy efficient, which can help reduce energy costs, and are customizable to meet specific needs.

The eTower is a customizable, modular light tower that can be configured to meet the specific needs of each customer. It features interchangeable components, including light heads, batteries, AC power, solar, and anchors. Additionally, our technology is patented and has never been seen before in the market.

The eTower can be customized with a variety of options for light heads, batteries, AC power, solar, and anchors. Our team of experts can help you select the components that will best meet your specific needs.

We offer 3 different anchoring options: ground anchored, post mount anchor and free standing quadpod base. Our team of experts can help you select the best option for your specific needs.

The battery life of the eTower varies depending on the specific configuration and usage. Our team can provide more information about the expected battery life for your specific configuration or use our configuration wizard to see. 

Yes, the eTower can be configured with solar power options, including MPPT solar charger dimmer, 100w and 200w portable solar panels.

Our team can provide maintenance and service recommendations for the eTower based on your specific configuration and usage.

The warranty for Eversun’s products varies depending on the specific product. Our team can provide more information about the warranty for your specific product.

The lead time for an eTower order varies depending on the specific configuration and the availability of components. Our team can provide more information about the lead time for your specific order.

The process for ordering an eTower includes discussing your specific needs with our team of experts, selecting the components that will best meet those needs, and placing an order. If you would like, we have a product configuration wizard or bundled packages available.

For information about our return policy, please visit https://eversun.co/terms

You can get in touch with Eversun’s customer service team by phone, email or through the contact form on our website. Our team is available to answer any questions and assist you with any needs you may have.

You can get in touch with Eversun’s customer service team by phone, email or through the contact form on our website. Our team is available to answer any questions and assist you with any needs you may have.

eTower FAQ

In optimal conditions, the 550 battery will last for five and a half hours with an output of ~18,000 lumens of light and the 880 battery will last for 9 hours. For the 40,000 lumen model, the 550 battery will last 3 hours and the 880 will last 4.5 hours.

Temperatures below 40 Degrees Fahrenheit will degrade the battery’s performance.

The light system is waterproof, all internal electrical components are coated to comply with an IP65 rating. The system is also designed to withstand temperatures from 14 to + 104 °F (-10 to +40 °C) and elements such as rain, sand, and the occasional drink spill. The battery however is not waterproof. It is water-resistant, can be out in the rain but cannot be submerged. 

Your Eversun portable lighting system comes with a 110V/220V AC adapter similar to a laptop charger. You can plug it into any standard US wall outlet. The 550 charges in ~2.5 hours and the 880 charges in ~4.5 hours

The charger for the battery is not waterproof so if it comes in contact with liquid it can damage the battery and potentially destroy the charger. 
If protected from the elements, the AC charger for the battery can be left on, it has built in protections to avoid overcharging. 

We offer a 40,000 lumen light model and a 18,000 lumen light model. 

The batteries are made from Grade A lithium-ion cells that are rated to last for at least 800 cycles before degradation begins. Expect to replace the batteries after 1000 to 1200 cycles.

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